Thank you for shopping with Treatine. This policy explains how we process and deliver your order.

Order Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day.

Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package.

Shipping Rates & Delivery Estimates

We currently ship to all 50 United States.

Delivery estimates begin once your order has shipped and do not include processing time. They are provided by our carriers and are not guaranteed. Delays can happen because of weather, carrier issues, or other circumstances outside our control.

International shipping is not currently available. If you’d like to ship outside the US, email us at treatineusa@gmail.com and we’ll let you know if it’s possible.

Order Tracking

Your tracking number will be emailed to you when your order ships. Please allow up to 24 hours for tracking information to update.

Shipping Address Accuracy

Please double-check your shipping address at checkout. Treatine is not responsible for orders delivered to an incorrect address entered by the customer. If you notice a mistake after ordering, contact us right away at treatineusa@gmail.com. We’ll do our best to update it before your order ships, but we can’t guarantee changes once processing has started.

Lost or Stolen Packages

Treatine is not responsible for packages that are lost, stolen, or damaged after the carrier marks them as delivered. If your tracking shows “delivered” but you haven’t received your package, please:

1. Check with neighbors or building management.
2. Contact the carrier directly using your tracking number.
3. Email us at treatineusa@gmail.com so we can help investigate.

Shipping Delays

Occasionally, shipments may be delayed by high order volume, weather, or carrier issues. We appreciate your patience and will notify you of any significant delays affecting your order.

Questions

If you have questions about your shipment, contact us:

• Email: treatineusa@gmail.com